“Management Complaints and claims system and its influence on the quality of medical care in an outpatient clinic Albrecht Hospital Trujillo”, Scién. Inge., vol. 17, no. 3, pp. 37–43, Aug. 2021, Accessed: Jul. 18, 2026. [Online]. Available: https://revistas.unitru.edu.pe/index.php/PGM/article/view/3828